Privacy Policy
Your privacy matters to us. Learn how we protect and handle your information.
Effective Date: September 17, 2026
At Flow Fix Plumbing, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our contact forms, or engage with us online.
1. Information We Collect
We collect two types of information:
a. Information You Provide:
When you request service or contact us, we may collect:
- Name
- Email address
- Phone number
- Address (if provided)
- Any other information you submit voluntarily
b. Information Collected Automatically:
When you browse our site, we may use cookies or analytics tools (like Google Analytics) to collect:
- IP address
- Browser and device type
- Pages visited and time spent
- Referral source (e.g., Google or ads)
2. How We Use Your Information
We use this data to:
- Respond to service inquiries and schedule appointments
- Provide plumbing services and follow-ups
- Improve our website and marketing efforts
- Track website performance
- Deliver ads (e.g., Google Ads, Facebook retargeting)
- Send updates or promotions (if you opt in)
- Send text messages and notifications when you separately opt in to SMS communications
3. Information Sharing
We never sell or rent your personal data.
We may share information with:
- Web hosting, analytics, or ad partners
- Legal authorities if required by law or to protect our rights
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. SMS Communications and Consent
By providing your phone number and expressly selecting the SMS consent option on our form, you authorize Flow Fix Plumbing to send you text messages and notifications related to your inquiry, appointments, reminders, scheduling updates, and follow-ups. Consent is not a condition of purchasing any goods or services.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time or reply HELP for help. We maintain records of SMS opt-in consent as needed to operate and document the messaging program.
5. Cookies and Tracking
We use cookies to:
- Understand how users interact with our site
- Improve site functionality and performance
- Deliver more relevant ads
You can disable cookies via your browser, though some site features may not work properly.
6. Data Retention
We retain your information only as long as necessary for service delivery, legal, or tax reasons — or until you request its deletion.
7. Data Security
We use reasonable security practices to protect your data. However, no system is 100% secure, so we advise against submitting sensitive data through forms.
8. Do Not Track Signals
Our site does not currently respond to Do Not Track (DNT) signals. You can control tracking via browser settings.
9. California Privacy Rights (CCPA)
We operate in Arizona, but some of our services may reach California residents. If you're a California resident, you may:
- Request to know what data we collect
- Request deletion of your data
- Opt out of data sales (we do not sell personal data)
To submit a request, contact: info@flowfixplumbingaz.com
10. Children's Privacy
Our services and SMS messaging program are not intended for anyone under 18, and we do not knowingly collect personal data or SMS opt-in consent from minors.
11. Third-Party Links
Our site may include links to third-party platforms (e.g., Google, Yelp, Facebook). We are not responsible for their privacy policies or practices.
12. Your Rights and Choices
You may:
- Request access to your data
- Ask us to update or delete your information
- Unsubscribe from promotional emails
- Reply STOP to any text message to unsubscribe from SMS communications
To exercise any of these rights, contact: info@flowfixplumbingaz.com
13. Policy Updates
We may revise this Privacy Policy as needed. The latest version will always appear on this page.