Terms & Conditions and Acceptable Use Policy

1. Acceptable Use Policy & Website Conduct

Flow Fix Plumbing provides this website for informational and service-related purposes. You agree to use the site lawfully, ethically, and respectfully, ensuring your conduct does not harm our services, users, or reputation. Specifically, you may not:

• Submit false, inaccurate, or misleading information, including fraudulent service requests.
• Attempt to hack, disrupt, damage, or gain unauthorized access to any part of our website, systems, or data.
• Copy, scrape, reproduce, redistribute, or use any website content (text, images, code) for commercial purposes without our express written permission.
• Upload, transmit, or distribute any harmful code, viruses, malware, or other malicious files.
• Engage in harassment, spamming, unsolicited communications, or misuse our contact forms, phone lines, or staff.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
• Use the website for any illegal or unauthorized purpose.

We reserve the right to monitor website usage, block access, or refuse service to anyone who violates these terms or engages in conduct we deem inappropriate or harmful. Violators may also be reported to relevant authorities.

2. Service Requests, Estimates & Limitations

By submitting a form or calling us, you authorize Flow Fix Plumbing to contact you regarding your plumbing inquiry. While we strive for accuracy, all estimates are subject to change after in-person inspection. We reserve the right to modify, reject, or withdraw any service quote prior to acceptance.

We offer free estimates for non-emergency calls. Emergency service rates will be provided upfront prior to work commencing.

Please note: We do not provide septic services, HVAC work, or major remodeling. Our services are focused exclusively on plumbing systems, including repair, replacement, installation, and water filtration.

3. Cancellations & Rescheduling

If you need to cancel or reschedule an appointment, please contact us at least 2 hours before your scheduled time. Missed appointments without prior notice may incur a service fee.

4. Warranties & Liability

Flow Fix Plumbing stands behind the quality of our workmanship. Warranty coverage is determined on a per-job basis and will be outlined in your service invoice or agreement at the time of scheduling or service.

General Terms:

• Most non-emergency services include a limited workmanship warranty.
• Warranty duration and scope vary depending on the job, materials used, and property conditions.
• Manufacturer warranties may apply to equipment or fixtures and are handled separately.

We are not liable for:

• Damages caused by pre-existing plumbing issues or faulty materials not supplied by us.
• Failures related to DIY repairs attempted before or after our service.
• Delays caused by third-party suppliers, manufacturers, or uncontrollable factors.
• Indirect, incidental, or consequential damages resulting from our services or your use of this website.

We recommend reviewing the warranty terms stated on your invoice and discussing details with your technician before work begins.

5. User Submissions, Communications & Tracking

Any information submitted through our forms (including your name, contact info, and message) is stored securely and used only to contact you or fulfill your request. Submissions should be respectful and accurate.

For more information on how we collect, use, and protect your data, see our Privacy Policy.

We do not tolerate:

• Fake or malicious service requests
• Threatening or abusive language
• Fraudulent behavior or impersonation

We also use cookies and third-party tools (such as Google Ads, Google Analytics, and Meta/Facebook Ads) to help track engagement, display retargeted ads, and measure site performance. You can manage your preferences in your browser settings.

6. Intellectual Property

All content on this website, including logos, service descriptions, text, images, graphics, and software, is the property of Flow Fix Plumbing and is protected by copyright and intellectual property laws. No content may be copied, modified, reused, or distributed without written permission.

7. Third-Party Links

This site may contain links to third-party websites (e.g., Google, Yelp, Facebook) for your convenience. These external sites have their own privacy and content policies. Flow Fix Plumbing is not responsible for their accuracy, practices, or security. You use them at your own risk.

8. Disclaimer

The information provided on this website is for general informational purposes only. While we aim to provide accurate and current content, it should not be considered a substitute for professional plumbing advice or legal guidance. For specific issues, consult a licensed plumber.

We make no warranties regarding the completeness, reliability, or accuracy of any information on the site.

9. Limitation of Use by Minors

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you are under 18, please do not use this website or submit any information.

10. Modifications to These Terms

Flow Fix Plumbing may update these Terms & Conditions and Acceptable Use Policy at any time without prior notice. The most recent version will always be available on this page, and the effective date will be updated accordingly. Continued use of the site or our services after changes means you accept the updated terms.

11. Governing Law

These terms are governed by the laws of the State of Arizona. Any disputes will be resolved in the applicable courts located in Arizona.

12. Contact Us

If you have questions or concerns about these Terms & Conditions and Acceptable Use Policy, contact us:

13. Accessibility Statement

Flow Fix Plumbing is committed to providing an accessible website experience to all users, including those with disabilities. We strive to follow best practices for digital accessibility and are continuously improving our site's functionality.

If you encounter any difficulty accessing content or features, please contact us at [email protected] so we can assist you.